This is why my phone still rings years after closing: Roger Owens

‌‌‌‌‌‌Good morning!

A homeowner call I get more often than you’d think!

Yesterday, Sunday, just before 8:00 a.m. my phone rang.
It was a past client, now a friend, and like many of my clients long after closing, she called me first.

“There’s no hot water, and there’s water all over the garage.”
At that point, she didn’t know what had happened. She just knew something was wrong, it was early on a Sunday, and she needed guidance.

We talked it through. Based on what she was seeing, it was clear this wasn’t something to troubleshoot over the phone. We needed to move quickly. I called one of my vetted vendor partners, professionals I’ve worked with for years, who prioritize my clients because they know what I expect.

By 1:30 p.m. that same Sunday, the issue was diagnosed, a failed water heater confirmed, and a new 75-gallon unit installed. (At over 5,000 sq. ft., the home required the larger capacity.) Hot water was restored, and the situation was contained.

Problem solved. Weekend saved.

This is the part most people don’t see, and the reason my clients tend to call me first.
Over time, my role naturally extends beyond buying and selling. Clients rely on me for the ongoing realities of homeownership: guidance on routine maintenance, trusted second opinions before major decisions, access to reliable service professionals, and support that scales from everyday issues to coordinating higher-touch needs for larger or more complex homes. 

It’s practical, steady support designed to remove friction before it becomes a problem.

Here’s what most homeowners don’t realize until a moment like this:
• Most water heaters aren’t maintained.
Fewer than 1 in 4 homeowners flush their water heater annually, even though manufacturers recommend it. Sediment buildup is one of the leading causes of premature failure—and it’s completely preventable.
• Home warranties are easy to undervalue until you need one.
This homeowner chose not to renew the warranty I originally negotiated into the purchase. Thankfully, even as a Sunday emergency, the total cost came in around $2,000, which is reasonable but it would have been significantly less with coverage in place.

So there are three quiet lessons here:
1.    Maintain your water heater every year, tank or tankless. Small maintenance prevents big disruptions.
2.    Keep your home warranty active. Like any insurance, it matters most on the worst day.
3.    Work with an advisor who doesn’t disappear after closing.

Years later, my clients still call me first. Sometimes I can solve the issue over the phone. Other times, I know exactly who to bring in, and how to get it handled fast.

That’s not by accident. That’s how I run my business.
If you ever have a home question before, during, or long after a sale you already know who to call.
Roger

P.S. If you’re a homeowner, take a minute this week to check when your water heater was last serviced. It’s one of those small things that pays off in a big way. If you are local and need someone to service your water heater (tankless needs service too), LMK.

Call or Text me 702-985-6625

Prefer email roger@roger.realtor